Workshops & Training

The main goal of communication is that person A delivers a message in a way that person B can hear and understand person A’s key point. For this, you need to learn the skill of active listening and the skill of structuring a clear and concise message.

An important part of communication is in what is not being said so observing and noticing a discrepancy between social and psychological messages is a useful skill to have.

People spend 75% of the day on communication – out of that time, 40% is dedicated to listening. We mostly listen only with 25% of focus which results in forgetting, misunderstanding, or distorting more than 70% of the information.

These numbers tell us that listening to understand really is a very active process, especially if we want to build a connection (rapport) in order to collaborate and establish or maintain psychological safety.

Mediation means an intervention in a dispute to resolve it. It is a procedure in which parties discuss their Conflict with the assistance of a mediator – a trained professional, a third person who helps find a solution.

The mediator uses a variety of techniques to guide the interactive process in a constructive direction so that the conflict is resolved.

It is important to learn about different types of conflicts and also be skilled in using concrete strategies to resolve them. All this while controlling your emotions and keeping calm.

Coaching skills are a set of skills that include everything from influential communication and active listening to goal setting and tracking, holding someone accountable for their progress and overcoming limiting beliefs.

It is a useful skill for all team leads, project managers, internal coaches, and everyone who wants to empower people.

Mentoring is a collaborative and reciprocal relationship that is usually focused on learning and transferring specific know-how from a person that has more experience (mentor) to the person with less experience (mentee). It is a very dynamic process that is known to be one of the most efficient ways to transfer knowledge, skills, and experience with the goal of professional and personal development.

Building strong mentoring programs and making mentorship an integral part of organizational culture is probably one of the most strategic moves your company can do to ensure employee development and retain talents and key people in the company.

There are more and more challenges and stressful situations in life that need to be dealt with. The more agile we are, the better we can adapt to stress and uncertainty. Key elements of personal agility are pro-activeness and problem-solving skills which is why they are the main focus of the workshop.

Many people think that being productive means working long hours. But this is not true! Being productive means that we are able to achieve more with less energy and a shorter amount of time. The key is in having clear goals and priorities, healthy habits and being organized on all 3 levels: mentally, physically and in e- form.

It is great if we use concrete strategies like the Eisenhower matrix, Eat the frog, Pomodoro technique, SMART goals, etc. By using these strategies we can make sure we are NOT BUSY but are productive and are optimizing the use of our energy.

Change management is a systematic approach that supports teams and organizations in transitioning to new processes, tools and initiatives. A well-thought-out change management process can make this transition smooth and successful. The change is sustainable and it sticks. On the other hand, if it is not done with the right focus and structure it can bring a lot of anxiety, fear and frustration among the employees. This of course affects their productivity and business results.

Change management and leadership are becoming even more important because of the speed and complexity of changes in the business world.

Emotional agility is one of the most critical skills we can have as human beings. It is a capacity to be healthy with ourselves, to be healthy with our thoughts, our emotions…

Many situations in life require us to face our emotions and figure out a way to navigate them. It is much easier to do this when we understand emotions, and their functions and have strategies to guide our behavior constructively. This is what emotional agility is all about – channeling that emotional energy to a direction that serves us best.

For this we need to learn the 4 key principles of emotional agility by Susan Davis:

1. Name your emotion
2. Accept it
3. Step out of it
4. Act according to your values

Innovation is crucial to the continuing success of any organization. It is a creative and structured process that involves multiple activities to uncover new ways to do things. In today’s highly competitive world being innovative brings us an important competitive advantage as it enables us to stay ahead of the competition. But innovation must meet certain criteria to be successful, including meeting customer needs, satisfying expenses, and improving employee satisfaction and product quality.

For the innovation to be successful it must be guided by a professional who understands and is skilled in using various methods for structured innovation. One of the most recognized and used is Decision Thinking: a process for creative problem solving that is structured in 5 different phases.

Teamwork is a collaborative effort of a group to achieve a common goal or to complete a task most effectively and efficiently. For a team to be successful group cohesion, trust and psychological safety must be strong within the team. Good communication and clear team standards that apply to everyone are also vital characteristics of effective teamwork. Being committed to the common goal and also priority any team goals over your individual goals is something that good team players do. In addition to that, we also need to teach team members to hold each other accountable because it increases commitment and the probability of reaching team goals within the set deadlines.

Learn the art of team dynamics and how to change team dysfunctions such as lack of trust, and fear of conflicts into team functions such as the presence of trust and psychological safety.

Goal management is an effective tool that could be used to develop and utilize your employee’s skills, talents and experience to realize strategic business goals.

The goals of employees must be linked with overall business goals and are revisited often – not only once or twice per year at development interviews. Setting clear priorities and following through is crucial for a company’s success. Making sure that employees and leaders are held responsible for tracking and repeating success and (potential) obstacles is another vital port of goal management. If we develop a clear and efficient goal management system that is congruent with our company’s needs, we can be much more productive and competitive in the market.